Ilse Jacobsen Backpack Rain04
- Unit Price
All domestic orders will be sent via Australia Post.
- We offer free shipping on all purchases over $150.
- A flat rate of $15 applies to orders under $150.
All orders are sent with registered post. Australia Post guarantees next-day delivery within the network before 4pm via Express Post. We estimate your order should arrive at your address with 1-4 business days.
You will receive an email from us when you place your order and payment is accepted. You will receive a tracking number to identify your parcel.
When will my item(s) be dispatched?
We ship goods every weekday Monday to Friday. Orders received before 2pm will be posted that same day by Registered Post. If these days fall on a public holiday, we ship the next day.
We also ship internationally for a flat delivery fee of $35.
The estimated delivery time is 10-15 business days.
If you have any queries regarding an item you have purchased or require additional information, please contact us at email@example.com
Returns & Refund Policy
Let’s take the hassle out of returns.
If you receive an item from us that you are unhappy with for any reason we will gladly refund, exchange or offer a store credit on full-priced items. No refunds on sale items.
The item(s) need to be returned to us within 7 days. Your item must be unused and in the same condition that you received it with all the original tags attached.
Please email us at firstname.lastname@example.org and we will authorise the return. If you would like a different size in the same style or a different style, please note this in your email.
Please note there is an additional charge of $15 to any re-post on exchanges no matter the value of the purchase.
Return Address: Shop 62 Market Place Leichhardt
Cnr Flood & Marion St Leichhardt NSW 2040
Phone +61 2 9560 5795
How do I return an item?
- To request a return, email us at email@example.com
- Once the return is authorised, send your item(s) via express post to the address listed above
Do I pay for my return shipping?
- If you have changed your mind, the item does not suit you or you have ordered the wrong size, you will need to pay for the return postage.
- If the item is faulty in some way or we have made a mistake with your order, we will be happy to reimburse you for the cost of the return postage.
When will my return be processed?
- As soon as your return arrives, we aim to process your exchange or refund the next business day.
- Refunds will be issued in the form the purchase was made.
- Please allow 3-5 working days for refunds to show in your account due to PayPal and Bank processing time.