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Returns

EXCHANGE/RETURN POLICY

We gladly exchange goods within 14 days of purchase.

No refunds will be given.

All goods must be in their original condition with all original tags attached (unworn, unwashed) with original receipt as proof of purchase. If original proof of purchase cannot be provided Bacio Collection may not accept an exchange.

We do not refund initial shipping charges for goods returned, other than faulty items. Items we exchange will be re-sent at your own cost.

Bacio Collection recommends that all items are tried on by the customer on receipt to ensure you are happy with your purchase and that you are able to return them to us for exchange if required within the 14 days from date of purchase.

Any items being returned to Bacio Collection for an exchange must first obtain a Return Authorisation. You will need to email info@baciocollection.com.au with your request. We may not guarantee the availability of items requested. Items may be put aside pending an exchange but by chance they sell on the online store before the return is received we will honour the online purchase and offer online credit in this circumstance.

An online credit will be issued and the customer will be sent an email with the credit code issued for use.

No exchange or refund on SALE items.

 

FAULTY ITEMS

A Faulty Item is one where

  • merchandise is received in a damaged condition
  • has a fabric or manufacturing fault

If an item is considered damaged or faulty we will contact the supplier and it will be at their discretion to approve the return. If they are unable to repair or replace the faulty item a credit note or refund will be offered.

If you have any further inquiries regarding our shipping or exchange policy please contact us at info@baciocollection.com.auand we will happily answer your questions.